Terms of service

This is a translation of the German terms for convenience. The German version on this site prevails if the two ever differ.

1. Scope and seller

These terms apply to every contract concluded through this shop between you and Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway, organisation number 932 333 546. Nosesafari is a trade name of that company. The full company details are in the legal notice.

We sell to consumers aged 18 or over. Your own terms do not become part of the contract unless we agree to them in writing.

2. How a contract is formed

The products shown in this shop are not a binding offer. They are an invitation to you to place an order. By submitting your order at the last step of the checkout you make a binding offer to buy the goods in your basket.

We confirm receipt of your order by email straight away. That confirmation of receipt is not yet acceptance. The contract is formed when we accept your order in a separate email, or when we dispatch the goods and tell you so by email.

Before you submit the order you can review everything you have entered and correct it using the checkout and your browser.

3. Contract language and record of the contract

The contract can be concluded in German or English. We do not store the text of the contract in a form you can retrieve later. Your order details and these terms are sent to you with the confirmation email; keep that email.

4. Prices, tax and import

All prices are final prices in euro and include the value added tax of the country we deliver to. Any shipping cost is shown separately and is displayed to you before you place the order.

The goods are dispatched from a warehouse outside the European Union. The import VAT on your parcel is collected during checkout and paid over under the IOSS registration of our logistics partner CJ Dropshipping. There is therefore nothing further for you to pay in import duty or customs handling when the parcel arrives.

5. Payment

The payment methods available to you are shown during checkout. Payment is handled by our payment provider. The price falls due when the contract is formed.

6. Delivery

We deliver to the countries you can select in the checkout. Shipping cost and the expected delivery time are shown to you before you place the order and on the shipping and returns page. We may deliver in parts if that costs you nothing extra.

7. Retention of title

The goods remain our property until they are paid for in full.

8. Right of withdrawal

As a consumer you have a statutory right to withdraw within fourteen days. The conditions, the consequences and the model withdrawal form are set out on our right of withdrawal page.

9. Statutory warranty

The statutory rules on defective goods apply. For consumers in Germany, claims for a defect present at delivery are subject to a two-year limitation period from delivery. We do not give any commercial guarantee in addition to that. If we ever offer one, we will say so separately and before you order.

10. Liability

We are liable without limitation for injury to life, body or health, for intent and gross negligence, and under product liability law. For ordinary negligence we are liable only where we breach an obligation that is essential to performing the contract properly and on which you may reasonably rely, and in that case only for the foreseeable damage typical for this kind of contract. Any further liability is excluded. Mandatory statutory rules are unaffected.

11. Using the products safely

Our products are feeding equipment for dogs. They are not toys for unsupervised use. The use and cleaning instructions on each product page are part of the product description.

12. Governing law and jurisdiction

Norwegian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law applies only so far as it does not deprive you of the protection of the mandatory rules of the country where you have your habitual residence. As a consumer you may sue us in the courts of your own place of residence, and we may sue you only there.

13. Complaints and dispute resolution

If something is wrong with an order, write to hello@nosesafari.com first and we will look at it. We are neither obliged nor willing to take part in proceedings before a consumer arbitration board. The European Commission shut down its online dispute resolution platform on 20 July 2025.

14. Version

The version of these terms published on this page at the time you order is the one that applies.