Shipping and returns

Where we ship

We ship to Germany. Every order goes from our supplier’s warehouse in China straight to your address; there is no second leg through a European hub.

What shipping costs

Nothing. Shipping is free, on every order, with no minimum order value. The price on the product page is the price at checkout.

Import VAT is included in that price and is declared for you under our logistics partner’s IOSS registration. Nothing is collected when the parcel arrives — no customs charge, no carrier handling fee.

How long it takes

Parcels travel with CJPacket Ordinary I, which the carrier quotes at 8 to 18 days in transit to Germany. Before that comes the time the warehouse needs to pick your order and hand it over. We have not measured that on real orders yet, so we do not print a number we cannot stand behind.

What we do commit to is the statutory limit: your order is delivered no later than 30 days after the contract is concluded. If an order is going to miss that, we tell you, and you can cancel it and have your money back.

You get a tracking link by email as soon as the parcel is with the carrier.

Right of withdrawal

If you are buying as a consumer in the EU or the EEA, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. The full conditions, the effects of withdrawal and the model withdrawal form are on our right of withdrawal page.

Sending something back

Returns go to Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway. You bear the direct cost of sending the goods back.

You do not need our permission first — the right of withdrawal is yours to use. Telling us at hello@nosesafari.com with your order number before you send the parcel simply means we can match it to your order and refund you sooner. Refunds go back to the payment method you used, within 14 days of us hearing from you.

Returning feeding equipment you have used

Having used a mat or a bowl does not cost you the right of withdrawal. There is no hygiene exception for what we sell. If goods come back worn beyond what checking them required, we may deduct for that loss in value, and nothing beyond it.

Faulty goods

If something arrives damaged or fails in normal use, write to us through the contact form with your order number and a photograph, and we will put it right.